Refund policy

We want you to love your Honeywomb Herbal blends. If something isn't quite right, we're here to help.

Change of mind

Because our teas are consumable goods, we can only accept change-of-mind returns on products that are unopened, unused and in their original sealed packaging. You have 30 days from the date you receive your order to request a return.

To start a return, email us at hello@honeywombherbal.com.au with your order number. If your return is accepted, we'll reply with instructions on where to send your package. Return postage for change-of-mind returns is at your expense, and original shipping costs are not refundable. Items sent back to us without first requesting a return cannot be accepted.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us at hello@honeywombherbal.com.au within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or full refund, including any shipping costs.

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, and you are entitled to a replacement or refund for a major failure.

Refunds

Once we've received and inspected your return, we'll let you know the outcome. Approved refunds are issued to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process the refund. If more than 15 business days have passed since your refund was approved, contact us at hello@honeywombherbal.com.au.

Exchanges

The fastest way to swap blends is to request a return for the unopened item and place a new order once your return is accepted.